Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (email, username, display name)
• Payment information (processed securely via third-party payment processors)
• Order details and service preferences
• Communications with our support team
• Game account credentials (encrypted, used solely for order fulfillment)

2. How We Use Your Information

• To provide and improve our services
• To process transactions and send related information
• To communicate with you about orders, promotions, and updates
• To monitor and analyze usage trends and preferences
• To detect, investigate, and prevent fraudulent activity

3. Data Protection

We implement industry-standard security measures to protect your personal data, including SSL encryption, secure password hashing (bcrypt), and encrypted storage of sensitive information. Game account credentials are encrypted at rest and in transit, and are automatically purged after order completion.

4. Data Sharing

We do not sell your personal data. We may share information with service providers who assist in operating our Platform (payment processors, hosting providers). Game account credentials are shared only with your assigned professional, encrypted, and deleted after order completion.

5. Cookies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

6. Your Rights (GDPR)

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@primeace.gg

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Account data is deleted within 30 days of an account deletion request. Transaction records may be retained for up to 7 years for legal and regulatory compliance.

8. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at privacy@primeace.gg or through our support system.